General terms & conditions

Payment will be due before any orders are shipped.  We will accept payment through Visa, or Mastercard, which is through our secure online payment system with Beanstream, Paypal or as an alternative an order may be placed by calling us at 403-270-7776.

We will strive to make sure our products meet your expectations.  If for any reason you are not happy with your order, you may be eligible for a replacement, or refund. Within 7 days of receiving your order if you are not satisfied please contact us via  email at [email protected] to obtain a possible Return Authorization (RA). Packages without RA #’s will not be accepted.

To be able to return a product we can only accept it if the following criteria apply: product is in original packaging, is in re-sellable condition and is NOT a sale item. 

Return Authorizations: All returns require an RA number to be issued prior to shipping any items back to us. Customer is responsible for shipping items they wish to return with the RA number via a traceable method, at their own cost, within 7 business of the RA being issued.  For the customers protection we recommend that the return shipment be insured.  Tri It Webstore is not responsible for damaged or lost returned shipments.

Gift Returns or Exchanges:  If you have received a gift and would like to return, or exchange it, we need to know the following information; original purchasers name, and date of purchase, your name, shipping address including postal code, email address, phone number.  Please let us know if you would like to exchange a product, or if you would prefer a gift card to use for a future purchase.

Product Images: Every effort has been made to ensure product images accurately reflect the products for sale, however in few instances it may be possible that images on our Online Store will differ from the actual products.  Please refer to our return policy if you are not happy with the product that was sent to you.

Damaged Shipments: We will make every effort to package our orders securely to avoid any damage during shipping, however, packages do sometimes arrive damaged at the destination.  If the package does appear to be damaged when it is being delivered to your door, please ask the driver to wait while you inspect the products inside for damage.  If the package is damaged, you can refuse it, and have the package returned to us.  In the situation that a package has been refused, it would be appreciated if we could be made aware via email that the package is being returned to us.  If you find any damage to products that have been sent, we will work quickly to get a replacement to you, and to contact the carrier regarding the damage.  

Incorrect Shipments:  We have procedures to ensure that each order that is sent out is correct every time.  If an order is incorrect please contact us, and we will work quickly to correct the error.